Case Studies
WellWink
WellWink, is a user-friendly desktop and tablet application designed
to streamline patient engagement and care coordination (CCM/RPM).
With a dedicated focus on empowering medical practices and healthcare facilities,
WellWink's mission is to deliver exceptional patient expe riences and improve overall health
outcomes.
Hub Commander
Hub Commander” is a digital in-house hub for doctors to manage patient cases.
A call center collects patients’ information (insurance, prescription, treatments, etc.) and
uses this platform to store and organize patient records.
The platform streamlines patient case management, insurance benefits verification, prescription
tracking, and treatment orders,
with dedicated interfaces for healthcare providers to oversee patient care and for manufacturers
to analyze usage and outcomes
Wellwink
Overview
WellWink, is a user-friendly desktop and tablet application designed
to streamline patient engagement and care coordination (CCM/RPM).
With a dedicated focus on empowering medical practices and healthcare facilities,
WellWink's mission is to deliver exceptional patient experiences and improve overall health
outcomes.
Goals
- Enhance Patient Engagement Redesign an intuitive interface encouraging patients to participate in their care, improving health outcomes and reducing readmissions.
- Streamline Care Coordination Facilitate seamless communication and collaboration between healthcare providers, patients, and caregivers, ensuring comprehensive CCM and RPM services.
- Optimize Remote Monitoring: Recreate an effective RPM dashboard for healthcare providers to track patient vital signs, identify potential health risks, and intervene promptly.
Solution
Through targeted research, I identified key areas to improve the experience for healthcare professionals, clinics, hospitals, facilities, and patients, resulting in a 40% boost in satisfaction. I transformed a frustrating process into a seamless and enjoyable one.
Outcomes
This project reduced customer complaints by 35% and greatly improved user involvement, demonstrating my ability to understand users’ needs.
Client
Wellwink, LLC
My Role
Lead Product Designer in collaboration with a team of 10 members
Tools
- Adobe Photoshop
- Adobe Illustrator
- Html
- Css
- Bootstrap
- Sass
- Rubymine
Duration
5+ years (still expanding)
Process
- Research
- Empathise
- Design
- Usability Testing
- Handoff to Client
- Reflection
Note:I am not allowed to show the final screens in bigger view by the client
Research
This research aimed to understand the pain points users faced while managing information about the patient while keeping track of their insurance, prescriptions, and treatment plans.
Following are the methods that we applied for our research:
User Interviews
Interviewing almost 10 users provided in-depth insights into individual experiences.
Surveys
It helped to gather quantitative data from a large audience.
Usability tests
It allowed us to observe real-time user interactions with the healthcare management system.
Insights
Our research revealed some of the following pain points that were encountered by the users in the old design:
Pain Points in Dashboard
- Space Constraints: Users wanted to add more functionality and items to the dashboard, but there was insufficient space to accommodate these additions in a single view.
- Categorization Issues: Users desired to categorize features and functionalities differently, which was not currently supported by the dashboard.
- Multiple Change Requests (CRs): Several CRs were documented to add various functionalities to the software, indicating a need for a more flexible and scalable solution.
Pain Points in Patient Portal
- Outdated Color Scheme: The color scheme is way too off.
- Inconsistent Design: Improve design consistency for a better user experience.
- Limited Medical Summary: The design should be revised to make more room for addressing patients’ current problems, medications, and allergies.
- Sticky Notes Feature: The users felt a need to show sticky notes for care coordinators to highlight crucial patient information and display vital reminders prominently.
Empathize
User Stories
- As a patient, I want to be able to track my vital signs and health metrics over time, so I can better understand my condition and make informed decisions about my care.
- As a patient, I want to receive personalized reminders and alerts to take my medications, attend appointments, and complete tasks related to my care, so I can stay on track and manage my condition effectively.
- As a patient, I want to be able to communicate securely with my care team through messaging, video conferencing, or phone calls, so I can ask questions, report concerns, and receive support when I need it.
- As a care coordinator, I want to be able to assign and track tasks related to patient care, including medication management, appointment scheduling, and test result follow-up, so I can ensure that all aspects of a patient’s care are addressed.
- As a care coordinator, I want to receive alerts and notifications when a patient experiences a change in their condition, so I can facilitate a smooth transition and adjust their care plan accordingly.
- As a care coordinator, I want to be able to generate reports and analytics on patient outcomes, care plan adherence, and resource utilization, so I can identify areas for improvement and optimize care coordination processes.
- As a doctor, I want to be able to access a patient’s comprehensive health record, including their medical history, medications, and test results, so I can provide informed and coordinated care.
- As a doctor, I want to receive alerts and notifications when a patient’s health metrics fall outside of a predetermined range or when they miss a medication dose or appointment, so I can intervene promptly and prevent complications.
- As a doctor, I want to be able to collaborate with other care team members, including specialists and family members, through secure messaging and video conferencing, so we can coordinate care and develop a unified care plan.
- As an administrator, I want to be able to configure user roles and permissions, so I can control access to patient data and ensure that sensitive information is protected.
- As an administrator, I want to receive alerts and notifications when there are issues with system performance, data integrity, or user access, so I can troubleshoot and resolve problems promptly.
- As an administrator, I want to be able to generate reports and analytics on system usage, user engagement, and patient outcomes, so I can evaluate the effectiveness of the software and make data-driven decisions about future development and optimization.
Personas
We used our research, client meetings, and user stories to make a persona. The “WellWink” persona helped our team connect with the users.
Dr. Sophia Jensen
Primary Care Physician
Goals:
Provide high-quality patient care, reduce hospitalizations, improve patient engagement
Challenges:
Managing complex patient populations, coordinating care with specialists, and staying up-to-date with the latest medical research.
Behavior Patterns:
Uses electronic health records (EHRs) for patient documentation, has experience with various health IT systems
Condition:
Chronic obstructive pulmonary disease (COPD)
Goals:
Manage symptoms, reduce hospitalizations, stay active
Challenges:
Remembering to use inhaler, tracking symptoms, communicating with care team.
Behavior Patterns:
Uses smartphone for various tasks, has experience with health apps
David Patel
Patient
Age: 45
Design
Sketching
Sketching for this project is a little different from normal projects because we were working on an add-on portal to an existing healthcare system. Therefore, we had to consider the component Kit Wellwink provided while sketching.
Style and Imagery
#01d5b0
#367fe9
#415770
#dce7f1
#27c24c
Aa
Roboto Bold 40pt
Roboto Semibold 36pt
Roboto Regular 25pt
Roboto Regular 18pt
Roboto Bold 14pt
Empowering Medical Offices with Seamless Patient Engagement and Care Management Solutions, Backed by Digital Marketing, Website Development, and Business Process Outsourcing. Join us today!
FrontEnd Languages
Proceeded with its Frontend Design by using HTML and Sass.
Handoff to CLient
The client was quite happy with the team. We are still working with the client for regular maintenance and updates. Gonna share the client’s review below:
We use WellWink for multiple medical centers and doctors for online appointment booking, communication with patients, document management, reputation management, and email marketing. A widget on our client’s website is very useful for their patients to book appointments online. Automated review requests for medical practice and doctors are sent as soon as the patient is checked out. Patient feedback is helping them improve the quality of care. It’s a great integrated feature. We love WellWink.
Sean A
Manager Operations
Reflection
Communication is the key!
Effective communication is the cornerstone of any successful project. It is essential to maintain open, clear, and continuous communication with all stakeholders, including teammates, clients, and developers, to ensure a seamless collaboration and ultimately deliver a top-notch end product.
Combining Ideas for Better Design
As a product designer, I combine different ideas to create new and better solutions. This helps me see things from different angles, avoid mistakes, and make designs that work well and meet users’ needs.
Hub Commander
Overview
Hub Commander” is a digital in-house hub for doctors to manage patient cases. A call center
collects patients’ information (insurance, prescription, treatments, etc.) and uses this
platform to store and organize patient records.
The platform streamlines patient case management, insurance benefits verification, prescription
tracking, and treatment orders, with dedicated interfaces for healthcare providers to oversee
patient care and for manufacturers to analyze usage and outcomes.
Goals
As this in-house project has been designed a few years ago. My team was asked to redesign it for a better user experience. The goal was to simplify CP Commander and make it faster, and hassle-free for doctors and call center staff. We focused on :
- Simplifying navigation and workflows
- Modern and responsive design
- Optimize Remote Monitoring:
- Fast and reliable performance
- Accessibility compliance
- Streamlining data entry and patient record management
Solution
Through targeted research, I identified key areas to improve the experience for healthcare professionals and call center members, resulting in a 70% boost in satisfaction. I transformed a frustrating process into a seamless and enjoyable one.
Outcomes
This project reduced customer complaints by 50% and greatly improved user involvement, demonstrating my ability to understand users’ needs.
Client
Copilot, LLC
My Role
Assistant Product Designer in collaboration with a team of 18 members.
Tools
- Adobe Photoshop
- Adobe Illustrator
- Html
- Css
- Bootstrap
- Sass
- Rubymine
Duration
1 year (still expanding)
Process
- Research
- Empathise
- Design
- Usability Testing
- Handoff to Client
- Reflection
Note:I am not allowed to show the final screens in bigger view by the client
Research
This research aimed to understand the pain points users faced while managing information about the patient while keeping track of their insurance, prescriptions, and treatment plans.
Following are the methods that we applied for our research:
User Interviews
Interviewing almost 10 users (doctors and call center members) provided in-depth insights into individual experiences.
Surveys
It helped to gather quantitative data from a large audience.
Usability tests
It allowed us to observe real-time user interactions with the Patient Case Management System.
Insights
Our research revealed some of the following pain points that were encountered by the users in the old design:
Pain Points in Cases Listing
- Inefficient Pagination Placement: Takes up the entire left column space, located at the top.
- Inconsistent Filters: Stacked on the right, disrupting design consistency.
- Cumbersome Scrolling: The user has to scroll the entire window to view listings.
- Lack of Menu Functionality: No side menu for listing segmentation.
Design Solution
This design features a space-saving fixed pagination, sleek filters, effortless scrolling, a convenient left-sided menu, and a responsive listing that adapts to all screen sizes.
Pain Points in main Dashboard
- Outdated Color Scheme: The color scheme is way too off.
- Inefficient Use of Space: Some widgets occupy excessive space, cluttering the dashboard.
- Cumbersome Scrolling: User must scroll the entire window to view listings.
Design Solution
This dashboard provides a user-centered design with customizable widgets, dynamic resizing, adaptive layout, and an intuitive user experience.
Empathize
User Stories
- As a call center agent, I want to easily collect and store patient information (insurance, prescription, treatments, etc.) so that I can efficiently manage patient cases.
- As a call center agent, I want to automatically verify insurance benefits for patients so that I can ensure accurate and up-to-date information.
- As a call center agent, I want to receive notifications and alerts for new patient cases, updates, and tasks so that I can stay on top of my work.
- As a healthcare provider, I want to access a centralized platform to view and manage patient cases, including medical history, treatments, and outcomes.
- As a healthcare provider, I want to receive real-time updates on patient cases, including lab results, medication adherence, and treatment progress.
- As a healthcare provider, I want to collaborate securely with other healthcare professionals and stakeholders to ensure comprehensive patient care.
- As an administrator, I want to configure user roles and permissions to ensure secure access to patient data and system functionality.
- As an administrator, I want to track system usage and performance metrics to identify areas for improvement and optimize system efficiency.
- As an administrator, I want to receive alerts and notifications for system issues, data breaches, or other security concerns so that I can take prompt action.
- As a manufacturer, want to access analytics and insights on product usage and outcomes to inform product development and improvement.
- As a manufacturer, I want to track patient adherence to treatment regimens and receive alerts for non-adherence so that I can intervene and support patients.
- As a manufacturer, I want to collaborate with healthcare providers and call center agents to ensure seamless patient support and care.
Personas
We used our research, client meetings, and user stories to make a personas.
Rachel Lee
Call Center Agent
Age: 29 years
Goals:
Efficiently collect and store patient information, and provide excellent customer service.
Challenges:
Managing high call volumes, collecting accurate patient information, and navigating complex patient cases.
Pain Points:
Difficulty navigating complex patient cases, collecting accurate patient information, managing high call volumes
Goals:
Provide high-quality patient care, stay up-to-date on patient medical history and treatment plans
Challenges:
Managing complex patient cases, coordinating care with other healthcare providers, staying organized with paper-based records
Pain Points:
Difficulty accessing patient records, communicating with other healthcare providers, and managing patient care plans
Dr. Maria Rodriguez
Primary Care Physician
Age: 38 years
Design
Sketching
Sketching for this project is a little different from normal projects because we were working on an add-on portal to an existing healthcare system. Therefore, we had to consider the Copilot's component Kit while sketching.
Style and Imagery
#94383f
#50112e
#0c213c
#c95250
#67bedc
Aa
Roboto Bold 40pt
Roboto Semibold 28pt
Roboto Regular 24pt
Roboto Regular 16pt
Roboto Bold 14pt
Our history is empowering providers to support patients with highly accurate and timely benefits investigations, optimizing patient journeys with same-day turnaround times.
FrontEnd Languages
Proceeded with its Frontend Design by using HTML and Sass.
Handoff to CLient
The client was quite happy with the team. We are still working with the client for regular maintenance and updates. Gonna share the client’s review below:
I am blown away by the exceptional design and functionality of Hub Commander. The design team has demonstrated a deep understanding of the complexities of patient case management and has created a platform that is both beautiful and functional. Your dedication to delivering a top-notch user experience has earned my sincerest appreciation. Please keep up the fantastic work!
Chris Johnson
Board Member, Copilot
Reflection
Designing CP Commander, a modern healthcare management system, was very fulfilling. I enjoyed creating a user-friendly interface from scratch to help healthcare providers and manufacturers work more efficiently.
Communication is the key!
Effective communication is the cornerstone of any successful project. It is essential to maintain open, clear, and continuous communication with all stakeholders, including teammates, clients, and developers, to ensure a seamless collaboration and ultimately deliver a top-notch end product.
Combining Ideas for Better Design
As a product designer, I combine different ideas to create new and better solutions. This helps me see things from different angles, avoid mistakes, and make designs that work well and meet users’ needs.
WordPress Projects
About me
My Profile
I'm a UI/UX Designer & front-end developer along with
an experience in content creation for multiple
organizations, medium and large businesses.
An intelligent problem solver with a strong
research interest in recent issues in web and
mobile application design.
I'm experienced in HTML, CSS3, Bootstrap 5.1, WordPress,
Shopify, Adobe Illustrator, Adobe Photoshop, and Adobe XD.
50+
Projects
Completed
5+
Years of
experience
30+
Happy
Clients
20+
Customer
reviews
My Skills
My Experience
2023 - Present
UI/UX Designer & Content Creator - Wellwink
- Full Stack Web Development on WordPress.
- Designs UI/UX of mobile and web applications.
- Front-end Web development with Bootstrap 5.1.
- Conten Creation & SEO.
2021 - Feb 2024
UI/UX Designer & Content Writer - Activekey Solutions
- Full Stack Web Development on WordPress.
- Innovated and executed design concepts for Mobile & Desktop application interfaces and animations, leading to 200+ hours saved on design iterations due to improved clarity and user feedback integration.
- Front-end Web development with Bootstrap 5.1.
- Conten Creation & SEO.
2018 - 2020
UI/UX Designer & Content Creator - Atomic Skills
- SDA, BRS, SRS Documentation.
- Designs UI/UX of mobile applications.
- Advises customers regarding maintenance of software system.
- Makes small animations.
2017 - 2018
Junior Graphic Designer, App Developer & Blogger - Techlead.co
- UI/UX Designing
- Designs Logos & Business Cards
- Writes content for the company's blog posts
Contact Me
Get in touch!
Communication is crucial to fulfill this job. So, let's keep in touch!
Lahore, Pakistan
sadaesaboor@gmail.com
UMT, Pakistan
Urdu, English, Punjabi